Emotional Intelligence –understand people and lead with influence
In essence emotional intelligence refers to the collection of abilities used to identify, understand, control and assess the emotions of the self and others. It is even more important than possessing a high IQ in leaders as it enables leaders to motivate, lead and influence and persuade their teams more effectively when armed with high levels of empathy and understanding. Although it is a soft skill, it should not be underestimated. It is fact that the world’s top-earning and most revered organisations value emotional intelligence(EQ) over and above individuals’ intellectual quotient ( IQ ) when hiring top performers.
Self-awareness & ability to recognise emotions as they happen
Emotional management & being aware of their feelings & their impact
Effective communication
Increased social awareness
Effective conflict resolution
Leading with empathy & compassion
Leading with emotional constraint
Leading with power, authority, and influence
Understanding and walking in other’s shoes
Conflict management